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Acceptable Use Policy

Last Updated: February 2, 2026

1. Introduction

This Acceptable Use Policy ("Policy") governs your use of Huddl, operated by Cruzen Ltd ("we," "us," or "our"). This Policy is part of our Terms and Conditions and explains what behavior is acceptable on our Service.

By using Huddl, you agree to comply with this Policy and our Community Guidelines.

2. Our Mission and Values

Huddl is designed to create a supportive, welcoming community for parents. We believe in:

  • Respect: Treating all members with kindness and consideration
  • Support: Helping parents through their journeys
  • Inclusivity: Welcoming diverse perspectives and experiences
  • Safety: Protecting our members and their families
  • Authenticity: Encouraging genuine connections

3. Acceptable Behavior

We encourage you to:

  • Share your genuine experiences and perspectives
  • Offer constructive advice and support
  • Be respectful of differing parenting styles
  • Report concerning behavior to our team
  • Respect others' privacy and personal boundaries
  • Follow community guidelines and local laws
  • Seek professional advice when appropriate

4. Prohibited Content and Conduct

4.1 Harassment and Abuse

You must NOT:

  • Harass, bully, or intimidate other users
  • Make personal attacks or use hate speech
  • Engage in discriminatory behavior based on race, ethnicity, religion, gender, sexual orientation, disability, or age
  • Threaten violence or harm
  • Stalk or doxx other users

4.2 Inappropriate Content

Do NOT post or share:

  • Sexually explicit content
  • Graphic violence or gore
  • Child exploitation material (will be reported to authorities)
  • Content promoting self-harm or suicide
  • Graphic images of injuries or medical conditions without warnings

4.3 Misinformation and Harmful Advice

You must NOT:

  • Share dangerous or life-threatening medical advice
  • Promote anti-vaccination misinformation
  • Encourage neglect or abuse of children
  • Share false information that could cause harm
  • Impersonate healthcare professionals

4.4 Spam and Commercial Activity

Do NOT:

  • Spam users with unsolicited messages
  • Post repetitive or irrelevant content
  • Engage in multilevel marketing (MLM) recruitment
  • Advertise products or services without permission
  • Use the Service for commercial solicitation

4.5 Privacy Violations

You must NOT:

  • Share others' personal information without consent
  • Post photos of other people's children without permission
  • Share private conversations publicly
  • Collect user data for external use

4.6 Illegal Activity

Do NOT:

  • Engage in or promote illegal activities
  • Share pirated content
  • Violate intellectual property rights
  • Facilitate fraud or scams
  • Sell or distribute controlled substances

4.7 Platform Abuse

You must NOT:

  • Create fake accounts or impersonate others
  • Use bots or automated systems
  • Attempt to hack or disrupt the Service
  • Circumvent security measures
  • Manipulate or game our systems

5. Reporting Violations

If you see content or behavior that violates this Policy:

  1. Use the in-app reporting feature
  2. Email us at contact@cruzenltd.com with details
  3. For emergencies, contact local authorities first

5.1 What to Include in Reports

  • Username of the person involved
  • Description of the violation
  • Screenshots or evidence (if applicable)
  • Date and time of the incident

6. Enforcement and Consequences

6.1 Our Response Process

When we receive a report, we will:

  1. Review the reported content or behavior
  2. Assess the severity and context
  3. Take appropriate action
  4. Notify relevant parties (when appropriate)

6.2 Possible Actions

Depending on the severity, we may:

  • Warning: First-time minor violations
  • Content Removal: Remove violating posts or comments
  • Temporary Suspension: 7-30 day account suspension
  • Permanent Ban: Removal from the platform
  • Legal Action: Report to authorities for illegal activity

6.3 Factors We Consider

  • Severity of the violation
  • History of previous violations
  • Intent behind the behavior
  • Impact on the community
  • Context and circumstances

7. Appeals Process

If you believe your content was removed or account was suspended in error:

  1. Email contact@cruzenltd.com within 14 days
  2. Include your username and reason for appeal
  3. We will review and respond within 5-7 business days
  4. Our decision after review is final

8. Special Considerations

8.1 Sensitive Topics

When discussing sensitive topics (loss, trauma, mental health):

  • Use content warnings
  • Be compassionate and supportive
  • Avoid judgmental language
  • Recommend professional help when appropriate

8.2 Parenting Debates

Respectful debate is encouraged, but:

  • Focus on ideas, not personal attacks
  • Respect that there are many valid parenting approaches
  • Acknowledge that circumstances vary
  • Avoid "mommy wars" or judgment

8.3 Medical Information

When sharing health-related information:

  • Clarify that you're not a medical professional
  • Encourage consulting healthcare providers
  • Share personal experiences, not medical advice
  • Don't discourage seeking professional help

9. Moderator Authority

Our moderators and admins have the authority to:

  • Remove content that violates this Policy
  • Suspend or ban users
  • Lock or delete threads
  • Issue warnings
  • Make final decisions on disputes

Moderator decisions should be respected. Repeated challenges to moderation may result in suspension.

10. Mandatory Reporting

We are committed to child safety. We will report to authorities:

  • Child abuse or neglect
  • Child exploitation material
  • Imminent threats to safety
  • Other illegal activity as required by law

11. User Responsibility

You are responsible for:

  • Your account activity
  • Content you post or share
  • Your interactions with other users
  • Securing your account credentials
  • Reporting violations you observe

12. Changes to This Policy

We may update this Policy to reflect:

  • Changes in community needs
  • New features or functionality
  • Legal requirements
  • Evolving best practices

We will notify you of material changes through the app or via email.

13. Questions and Concerns

If you have questions about this Policy, please contact us:

Email: contact@cruzenltd.com

Company: Cruzen Ltd

Company Website: www.cruzenltd.com

Service: Huddl

14. Additional Resources

For support and guidance:

  • Mental Health Crisis: Contact local crisis hotlines
  • Child Safety: NSPCC (UK): 0808 800 5000
  • Domestic Abuse: National Domestic Abuse Helpline: 0808 2000 247
  • Emergency: Call 999 (UK) or your local emergency number

Effective Date: February 2, 2026

Version: 1.0

Thank you for helping us create a safe, supportive community for all parents.